Get Full Visibility & Ensure Great Performance for Microsoft Azure Virtual Desktops
Get end-to-end visibility of the digital workspace service. Correlate performance across tiers, and answer the toughest performance question “Why is my virtual desktop slow?”. Maximize service uptime and deliver exceptional user experience.
Gain valuable, real-time insights across all aspects of the user experience and discover the best ways to maximize performance, operational efficiency, and cost savings.
By correlating performance alerts from different tiers, eG Enterprise pinpoints the root cause of issues automatically with the industry's first truly virtualization and cloud-aware diagnosis technology.
Get informed before problems escalate and impact user experience with auto-baselined data collection, time-varying thresholds, and custom alert triggers.
The Complete User Experience Monitoring Tool for Azure Virtual Desktops
Get end-to-end visibility into the performance of all the IT tiers supporting Azure - AVD including the Azure cloud infrastructure, network connectivity, virtual desktops, session hosts and host pools and the user endpoints.
Eliminate finger-pointing and prove where the bottleneck lies
eG Enterprise is an end-to-end monitoring solution that provides visibility across the entire application/desktop delivery chain
eG Enterprise understands dependencies and automatically correlates anomalies across every layer and every tier. By pinpointing the root-cause of the issue, it allows you to focus on the cause and not the effects of problems
How Customers Are Delivering Exceptional End-User Experiences
"Getting proactive alerting to drive space on our cloud desktops ensures that our developers aren't stopped in their tracks by event locks on the Windows 10 static desktops."
The Challenge: Receive proactive alerts so system administrators know of issues before users.
The Solution: eG Enterprise's End-to-End Monitoring is a comprehensive unified performance management solution for cloud and on-premises infrastructures.
As the US' third-largest wholesale mortgage lender, Homepoint is providing customer experiences that are supporting people at each stage of the homeownership journey. Having the right tools is critical to provide proactive alerts. This allows administrators to know of issues before users.
In addition, having a detailed analysis of user latency, logon times, and application launch failures were important because without assuring the digital user experience, the investments Homepoint was making in business process improvements would be wasted.
By delivering eG Enterprise Cloud as a service, eG Innovations makes deployment of the solution simple and cost-effective.
“What makes eG Innovations different is its proactive approach. Vrind explains. This is an important advantage."
The Challenge: Atos needed deep insights into the entire chain of components necessary for a virtual workplace to do its job properly, with a particular emphasis on user experience.
The Solution: eG Enterprise's End-to-End Monitoring is what prompted Atos to start using the product five years ago as is it exactly the kind of requirement eG is built for.
"Monitoring is active throughout the entire chain, from the hardware and storage of the hypervisor to the related software components of the entire virtual workplace. In addition, connected systems, such as storage, are also carefully monitored. The advantage here is that the statuses of all the systems and components in the chain of systems are presented on a single, central console instead of each system being monitored by its own silo of tools. This enables us to quickly identify the root cause of any problem–whether it’s hardware or software. Our customers wanted us to improve the stability and quality of services provided for virtual workplaces, which was only possible with eG Innovations, and made it the clear choice during our detailed evaluation process.”
“We started to work with this Company 4 years ago. We had only positive experience and implemented a lot of projects together. We’re totally satisfied and now we know that we can rely on this Company experts any time. Now our clients receive their products faster so that they are more satisfied with our services. They deserve the highest grade!"
Amanda Peterson
Marketing Director Junk Food Co.
Frequently Asked Questions
How does eG Enterprise integrate with AVD technology?
eG Innovations is a Microsoft technology partner. eG Enterprise has strong API-level integration with Azure cloud and all services hosted on Azure. Our purpose-built monitoring tool for AVD integrates with and extends the capabilities of Azure Monitor. It is simple to install, easy to configure and has a short learning curve.
How is eG Enterprise priced?
eG Enterprise is licensed by concurrent users for AVD. This provides complete monitoring of all AVD host pools, session hosts, user activities and application accesses. Additional licenses are required for monitoring Azure cloud, Azure AD, Azure brokering, and other components supporting VDI. Overall, the total cost of ownership of eG Enterprise per month is less than that of a cup of coffee per user!
How do you deploy eG Enterprise?
eG Enterprise deployment is hassle-free and does not require extensive policy and firewall reconfigurations to collect and communicate metrics. Since it uses standard web protocols (HTTP/HTTPS) for all communications, eG Enterprise allows monitoring of servers that are deployed within a private network or in the public cloud.
How long does it take to deploy eG?
As long as the agent has connectivity to the management system using HTTP/HTTPS, the monitoring can be started immediately. No additional firewall rules need to be configured.
What ROI can be expected if I deploy an AVD monitoring solution?
Customers measure ROI in terms of reduction in service downtime and slowtime, by reduction in mean time to repair, by outages avoided due to proactive alerting, and based on savings in Azure cost achieved by following eG Enterprise’s recommendations. Typically, customers see value within a couple of months of deployment.
What are the types of reports about AVD that eG Enterprise provides?
eG Enterprise has several out of the box reports for AVD. Reports on who logged in, how long they were in a session, what applications they accessed, how much CPU/memory they used, etc. are helpful for usage analysis. Reports on top applications and least used applications provide useful insights for load balancing and optimization. User experience reports can be used to assess compliance with SLAs and to determine what can be tuned to improve user experience.
How is eG Enterprise different from Azure Monitor?
eG Enterprise is easier to install, configure and operate than Azure Monitor. Out of the box dashboards and reports are available, so set up of the monitoring is very easy. Administrators can get the insights and reports they need without needing to write Kusto Queries.
With extensive synthetic monitoring capabilities, eG Enterprise ensures that you are always ahead of your users. You can detect problems proactively and begin working on them to minimize downtime and business impact. Azure Monitor lacks any type of synthetic monitoring capability for AVD.
Licensing of eG Enterprise is simple - by users, not sessions or metrics. On the other hand, Azure Monitor costs are difficult to estimate as they depend on what metrics are collected, how often they are collected, what thresholds are applied, etc.
Last but not the least, eG Enterprise provides consistent monitoring, diagnosis and reporting across different digital workspace technologies – so you don’t have to use a different console for each technology you have deployed (e.g., Citrix, VMware Horizon, Azure Virtual Desktops, etc.).
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