Gain valuable, real-time insights across all aspects of the user experience and discover the best ways to maximize Citrix performance, operational efficiency, and cost savings.
By correlating performance alerts from different tiers, eG Enterprise pinpoints the root cause of issues automatically with the industry's first truly virtualization and cloud-aware diagnosis technology.
Get informed before problems escalate and impact user experience with auto-baselined data collection, time-varying thresholds, and custom alert triggers.
Who does Citrix use to monitor Citrix? eG Innovations.
Since 2014, eG Enterprise has been the exclusive performance monitoring solution for the on-site infrastructure running Citrix's major user and partner events, Citrix Summit and Citrix Synergy.
Eliminate finger-pointing and prove it's not Citrix
eG Enterprise is an end-to-end monitoring solution that provides visibility across the entire application/desktop delivery chain
eG Enterprise understands dependencies and automatically correlates anomalies across every layer and every tier. By pinpointing the root-cause of the issue, it allows you to focus on the cause and not the effects of problems
How Customers Are Delivering Exceptional End-User Experiences
Since 2016, Nimble Works uses eG Enterprise to provide Citrix and end-to-end monitoring solutions to customers.
"From eG Innovations we get the attention we want from a business partner. If we have any sales-related or technical questions or opportunities, eG Innovations is there to help. Their Europe team thinks only in terms of solutions and possibilities; this helps us get the best possible solution to our customers.
Together with eG Innovations, we work on the best possible scope and requirements for our prospects and that makes it easy for us to talk to our prospects and customers alike.
The level of collaboration and support we get from the eG Innovations team, is what we expect from a true partnership - and the team definitely delivers!"
eG Enterprise enabled RSVZ to support 40% more users in their Citrix Deployment without increasing their IT team size
“Users get frustrated and productivity drops when their desktops and applications run slow. We had searched a long time for a tool that would give us visibility into individual Citrix user sessions, including application-specific details. Finally, we found what we needed in eG Enterprise."
“We started to work with this Company 4 years ago. We had only positive experience and implemented a lot of projects together. We’re totally satisfied and now we know that we can rely on this Company experts any time. Now our clients receive their products faster so that they are more satisfied with our services. They deserve the highest grade!"
Amanda Peterson
Marketing Director Junk Food Co.
Frequently Asked Questions
How does eG Enterprise monitoring integrate with Citrix?
eG Enterprise is a Citrix-Ready solution that works out of the box for Citrix Virtual Apps and Desktops. It doesn’t rely on Citrix Director or Citrix Analytics for performance. It integrates with all the key products in the Citrix stack. Native APIs for CVAD, ADC, StoreFront, etc. are used to monitor the different Citrix technologies.
How is eG Enterprise priced?
eG Enterprise is licensed by concurrent users for Citrix VDAs and VDIs. Each of the supporting components requires a server license as well. Overall, the total cost of ownership of eG Enterprise per month is less than that of a cup of coffee per user!
How do you deploy eG Enterprise?
eG Enterprise deployment is hassle-free and does not require extensive policy and firewall reconfigurations to collect and communicate metrics. Since it uses standard web protocols (HTTP/HTTPS) for all communications, eG Enterprise allows monitoring of servers that are deployed within a private network or in the public cloud.
How long does it take to deploy eG?
As long as the agent has connectivity to the management system using HTTP/HTTPS, the monitoring can be started immediately. No additional firewall rules need to be configured.
How is eG different from Citrix Director?
eG Enterprise, from eG Innovations, is a Citrix Ready-certified monitoring solution that addresses all of these challenges, providing much more robust and comprehensive monitoring capabilities than native Citrix monitoring tools. eG Enterprise is the only solution with depth and reach to monitor all aspects of Citrix user experience and includes built-in analytics and auto-diagnostic capabilities to solve Citrix performance problems in any environment – on-premises, cloud and container. Delivering end-to-end visibility across Citrix tiers (XenApp, XenDesktop, StoreFront, NetScaler, PVS, etc.) and supporting infrastructure (AD, network, storage, hypervisor, VM, etc.), eG Enterprise ensures that administrators get the level of visibility they need to solve and prevent business-impacting Citrix problems.
When users complain that "Citrix is slow", you have to pinpoint the root-cause of the problem. Monitoring sessions alone like Citrix Director does is not enough. eG Enterprise provides correlated visibility of every Citrix tier with AIOps technology to help you ensure great Citrix user experience.
How to troubleshoot the most common Citrix complaints?
If you are referring to a published application, a lot of admins use logon simulation for Citrix. This can highlight why launching your virtual application is slow: is it due to slow StoreFront access, AD authentication, GPOs, etc.? If you are referring to launching applications inside a virtual desktop, you can use our full-session simulation capability to monitor application launch times.
Additionally, in-depth monitoring of real user accesses provides insights into slow GPOs, home network latency issues, malicious user activities and so on.
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